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12/18/2007 -
On a very cold winter day, when one of our pilots was having a hard time getting
the engine started...
"Hey Dave. Just wanted to say thanks for the help
this morning. I will remember....NO PRIME from now on. I really just assumed
with the preheat and all it would need it. Anyways thanks again. You really
run a nice operation there, I really like the freedom and how laid back it is,
not like some locked down flight school.... See you soon. Dylan"
12/17/2007 -
An email received from the father of one of our foreign commerical student pilots
after having passed an FAA flight check...
"Hi, Dear David I would like to thanks you for
your efforts you put to train Akshay. I am obliged. As per the discussion I
am sending you a document of DGCA which explain the procedure for the onversion
of foreign licence into Indian one. SK"
12/10/2007 -
After a client issued a refund of a birthday present that was cancelled due
to less than perfect weather...
"David, Thank you so much for your cooperation
in this matter. (That was fast) I highly appreciate your help. We will be out
of the country for a few months but I will contact you as soon as we come back.
Have a nice day and thank you very much again. We'll keep in touch. Roxana"
09/14/2007 -
When there was some confusion about how much of a refund was due on a Learn
To Fly Gift Certificate that was purchase over 1 year prior...
"Sorry about that. I have no idea where I got
236 from. You are absolutely right. It was 200. Thanks for sending the check
so quickly!"
06/06/2007 -
An example of how our willingness to issues quick refunds for any reason...
"David, I am sorry but I am going to need a refund
for the gift certificate. I thought it was going to make a great unique gift
but instead scared the living day lights out of my father. So he definitely
does not want to do it and I can't give it to anyone else.
Thanks Ariel"
... After receiving a prompt refund...
"David, Thank you again, and sorry for any inconvenience. I will definitely
keep my mind open for future gifts. Thanks Ariel ! "
05/21/2007 -
A cleint wanted to downgrade a Gift Lesson from our Starter Package to our Extended
Introductory Flying Lesson...
"Hi David, thanks for the honesty with the fast
refund /payment. Jeff will
be very excited when he gets the lesson we will see you sometime after June
8th That is our 17th Anniversary, so I thank you in advance for doing what
you do best. Fly safe. see you in later June. Thanks, Diane! "
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